FAQ

Pricing plans

• Where can I book a room at the best price?
  Answer:

  On our official website, we guarantee the lowest cost.

• Can the hotel cancel my booking?
  Answer:

  In case of non-guaranteed booking (that is, without advance payment), the receptionist on duty contacts all guests one day before arrival at the phone number indicated at the time of booking to confirm their arrival. According to the rules of the hotel, if the administrator could not reach the guest, the non-guaranteed reservation can be canceled in case of high load.

• How can I cancel my booking?
  Answer:

  You can cancel your booking by calling +7 (4014) 53-00-58. If you cancel your reservation less than one day before arrival, the hotel reserves the right to deduct the cost of the first day.

Check-in/eviction

• What time is the check-in and check-out time? Is early check-in or late check-out possible?
  Answer:

  Estimated check-in time is 14:00, check-out time is 12:00. Early check-in and late check-out are paid services and are only confirmed if rooms are available. You can find out about the possibility of early check-in and late check-out at the reception by phone. We also have a free luggage storage, which you can use if necessary.

• What documents are needed for the settlement? Is it possible to check in with a driver's license? Do I need documents for the second guest?
  Answer:

  Check-in at the hotel is carried out only upon presentation by all guests of the original identity document: passport of a citizen of the Russian Federation, birth certificate for children under 14 years old, passport for foreign guests. Check-in with a driver's license is not possible.

Accommodation

• Can I invite guests to my room?
  Answer:

  Yes, your guests can stay in your room for free until 23:00, further stay of guests is possible only with their registration and additional payment for accommodation.

• Is it possible to stay with pets?
  Answer:

  Unfortunately, pets are strictly prohibited.

• What else besides towels are available from hygiene supplies?
  Answer:

  Individual beauty products are available in the bathroom. You can purchase everything else from the hotel receptionist or in shops near the hotel.

• Is it possible to book excursions through you?
  Answer:

  You can contact the administrator for help, they will tell you about the most interesting excursions from different travel agencies, and help you sign up if necessary.

Location

• Where is the nearest bus stop?
  Answer:

  The nearest bus stops are 150 meters away.

• How far is the airport and train station from the hotel?
  Answer:

  Khrabrovo Airport is 68 km away. from the hotel, the train station is 1 km away.

• Are there any cafes and restaurants nearby?
  Answer:

  There are various cafes within walking distance.

Additional services

• Do you have parking?
  Answer:

  There is no parking on the territory of the hotel, you can park your car in the parking lot near the main entrance of the hotel. Pay attention to the road signs. The hotel is not responsible for the safety of cars.

• Is there a luggage storage?
  Answer:

  Yes, if necessary, you can leave your belongings in the free luggage storage, for this, please contact the hotel administrator on duty.